An ombudsman is a person who responds to the concerns of elderly persons or disabled adults who live in long-Term care facilities.

A Local Long Term Care Ombudsman (LLTCO) identifies, investigates, and resolves complaints made by or behalf of residents who reside in Nursing Homes, Assisted Living Facilities, and Critical Access Hospitals (Swing Beds). Ombudsman programs helps residents, family members and others understand resident rights and support residents in exercising their rights guaranteed by Law.

In Montana, the Department of Public Health and Human Services/Senior and Long Term Care Division employs two state long term care ombudsmen, who are responsible for coordinating local certified LTC professionals, field staff and volunteers, and for providing ombudsman services throughout the state.

Director: Julie White
Contact Information:

Montana State Long-Term Care Ombudsman Shelly Lee
1-800-332-2272 Fax: 406-676-0156